FAQ

 

In this section the FAQs (Frequently Asked Question) have been collected, however we invite you to visit the "Support> User's Manual" section where you can view detailed instructions on using the Portal.

 

After making a payment I did not receive the receipt.

It is possible that a wrong email address has been entered, contact the Customer Care through the "Support> Contact us" section specifying your email address. The Customer Care will send the receipt manually.

 

How long will I receive the receipt?

The Portal may take some time to process the receipt to send the user, it may be necessary to wait for 2 to 15 minutes. If the specified address is correct and the receipt is not received, contact Technical Support through the "Support> Contact us" section.

 

While I was making a payment, the internet was dropped.

In the event that your internet connection and session are lost, try re-making the payment again. The next time the data is re-entered, the Portal will recognize if the invoice has actually been paid, in which case it will not be possible to re-make the payment to avoid multiple payments. 

 

At the end of the payment process I had a negative outcome.

You could have a negative result due to a user error in specifying the details of the payment or due to lack of funds. In this case it will be necessary to re-make the payment inserting from the beginning: Invoice Number, Customer Code, Amount and the other mandatory fields present in the first step.  

 

I was wrong to enter the email address during the payment phase.

The user will not receive the receipt as it is sent to the email address specified during the payment phase. Contact the Customer Care through the "Support> Contact us" section specifying your email address. The Customer Care will send the receipt manually.

 

I mistakenly made the payment under Split Payment.

Contact the Customer Care through the "Support> Contact us" section, specific instructions will be received on solving the problem.  

 

How can I find the list of payments made in the past?

Through the "Payment List" section, enter your identification data and the period of interest. The list of payments will be sent to the last email recorded on the system. 

 

I found a technical error on the portal, how can I report it?

Contact Technical Support through the "Support> Contact us" section and explain the problem encountered.    

 

I have a problem in making a payment due to an inconsistency on the invoice that was sent to me by email (errors in the Customer Code, invoice number, amount, date, etc. ..), how can I report it?

Contact the Customer Care through the "Support> Contact us" section and explain the problem encountered.

 

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